Frequently Asked Questions
Everything you need to know about your daily brew.
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches daily and ship them within 24-48 hours of roasting. Each bag features a one-way degassing valve and a roast date stamp to guarantee peak flavor.
What is the difference between whole bean and ground coffee?
Whole beans preserve flavor and aroma longer than ground coffee. If you have a grinder at home, we recommend whole beans. If not, we offer various grind sizes tailored for espresso, drip, or French press.
Does Origin Coffee offer international shipping?
Yes, we ship our premium blends worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Can I set up a recurring coffee subscription?
Absolutely. You can choose your favorite roast, select a delivery frequency (weekly, bi-weekly, or monthly), and save 15% on every order through our subscription portal.
What is your return policy for food items?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a replacement or store credit.
Are your coffee beans ethically sourced?
Yes, we practice direct trade, working closely with farmers to ensure they receive fair wages above market rates and that all farming practices are environmentally sustainable.